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Intern/Working Student (m/f/d) - Customer Excellence

Next Level Coffee
Part-time
Remote
Germany
Background
Join Next Level Coffee, the trailblazers behind nunc., our cutting-edge IoT coffee ecosystem. We're on a mission to revolutionize home coffee experiences with our premium products—coffee machine, grinder, app, and more. Launching in 2024, nunc. combines innovation and convenience for coffee lovers everywhere. With strong financial backing and a dynamic team, we're poised for rapid growth. Ready to transform the way the world enjoys coffee? Join us!
So what is the role?
We are seeking a dynamic and customer-centric individual to join our team and become a founding part in our Customer Excellence team for our coffee-tech division in strong cooperation with our Head of Customer Love Excellence. As a Customer Excellence student, you will play a vital role in preparing for the launch of our nunc. eco system and ensuring a seamless and delightful experience for our future customers. Let us give you a clear picture, your playfield will include:

  1. Customer Care: Develop strategies to delight our prospects and customers; envision, design and implement processes and tools based on conversational AI.
  2. Consultative Sales: Develop and implement sales concepts in the virtual and physical space.
  3. Voice of the Customer: Conduct analysis based on customer data, derive actionable insights and run projects to improve customer experience and operational excellence.

This is the next level you achieve after 6 months:
  • You now know our nunc. very well 
  • You have developed at least 2 major improvements in the area of Customer Love 
  • You have a steep learning curve - both personally and professionally
What you need for this role:
  • Background: You can have any studies background: Business Management, Marketing, Communication, Social Sciences, Computer Science. You have at least one year left to finish your studies 
  • Customer-centric mindset: A genuine passion for delivering exceptional customer experiences and a deep understanding of customer needs and expectations. 
  • Organizational skills: Strong organizational skills to manage multiple tasks and prioritize effectively in a fast-paced customer support environment. 
  • Language skills: Our main market is German-speaking, which is why this role requires you to speak and write fluent German.
What we deliver on:
  • We want to do great stuff with a great team – this only works with a#nofilter and #nobullshitattitude.  
  • Huge opportunity to join early stage and build a company – you work on our common vision, product and values!  
  • You are best in class – and are enabled to make best in class decisions.   
  • We love working visually and with the end result in mind, then get there by building fast and learning fast.
  • We love humans, we love coffee and working with the coffee community, from farm to cup. 
About us
Next Level Coffee aims to bring the best coffee to the best place: Home. In 2024, we plan to launch the nunc. system (machine, grinder, app, etc.). We have strong supporters, so our financial funding is secured for all necessary activities. Join and create a fantastic brand, product & company!
Apply now
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