Bilingual Client Relations Advisor

CARSTAR® est le plus grand réseau de franchises d'installations de réparation de carrosserie détenues et exploitées de manière indépendante en Amérique du Nord avec plus de 700 emplacements dans 35 États et 10 provinces canadiennes. Faisant partie de la famille Driven Brands de marques de franchise du marché secondaire de l'automobile, CARSTAR offre des réparations de véhicules de premier ordre à l'échelle nationale, des résultats reproductibles et les taux de satisfaction client les plus élevés de l'industrie. CARSTAR a maintenu son engagement à redonner aux communautés qu'elle dessert par le biais de diverses initiatives de collecte de fonds, notamment la collecte de plus de 4 millions de dollars pour la recherche, les soins et la défense de la fibrose kystique en Amérique du Nord.

Description de l'emploi:

CARSTAR® Canada is seeking a Remote bilingual Client Relations Advisor to work from home with CARSTAR® call center support. As a bilingual Client Relations Advisor at CARSTAR®, you will be responsible for answering inbound and outbound calls from customers seeking accident assistance, scheduling estimate appointments, and respond to general inquiries.

CARSTAR® is North America's largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. Part of the Driven Brands family of franchised automotive aftermarket brands, CARSTAR delivers nation-leading vehicle repairs, repeatable results and the highest customer satisfaction ratings in the industry. CARSTAR has maintained its commitment to giving back to the communities it serves through a variety of fundraising initiatives, including raising more than $4 million for cystic fibrosis research, care and advocacy across North America.

CARSTAR® is looking for candidates who can commit to 40 hours/week. Open availability is preferred but not required. Starting pay is $18/hour. This is a work from home job. Teleworking from day one, we provide the necessary equipment and virtual training.

Call center opening hours are:

Monday to Friday from 8 a.m. to 9 p.m.

Saturday and Sunday from 8 a.m. to 4 p.m.

Responsibilities include but are not limited to:

• Function as an expediter of all incoming and outgoing calls
• Manage and coordinate appointments
• Book estimates and answer customer inquiries
• Conduct customer experience follow-up calls
• Work closely with the Contact Centre Team to implement project initiatives
• Ensure the proper processes are being following and task deadlines are being met
• Properly manage customer information utilizing internal data systems
• Flexible/adaptable to constant change

Qualifications and Competencies:

• Bilingualism (English/French) is required
• Strong communication skills (reading, writing, speaking, listening)
• Experience in a Contact Centre environment or related field is preferred
• Shows predominate skills in computer literacy
• Good organization and time management skills
• Works well independently in a fast-paced environment
• Works well under pressure
• Experience in the automotive industry and asset (but not required)

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