Clinical Communication Nurse (Lpn)

Abode Care Partners

Our Clinical Communications Nurse (CCN) is responsible for triaging and facilitating safe, efficient, and effective care communications among the Abode Care Partners team and their clients.  The position will mostly have evening and weekend work hours.  The position’s responsibilities will involve working with communications platforms (i.e. phone, dictation, EHR, care management, etc.) and from existing project tools and processes to developing new tools based on knowledge and experience. 

 

This LPN provides On-Call and Triage for the assigned population in accordance with triage protocols. This position remotely develops/implements care plans for persons served in the area of responsibility. The Tele-Triage LPN assesses health status, identifies problems and needs of person(s) served in their assigned caseload, develops nursing care plans in collaboration with operations LPN’s. You will complete chart reviews and monthly host home reviews and perform On-Bound calling to assigned populations/locations. This LPN performs data analysis in multiple systems.

• Monitor assigned phone lines during service hours to ensure timely response for caller needs
• Triage all symptom-based calls and give recommendations according to the approved triage protocol
• Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care
• Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes
• Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations
• Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration
• Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing
• Complete/conduct assessment and reassessment of persons served as assigned
• Develop/update care plans and determine persons served needs and secure physicians orders as needed
• Communicate with beneficiaries primarily phone, text, online (web) chat, or email
• Ensure compliance with state/local/payer requirements through review of documentation
• Provide coaching and education related to the health and well-being of persons served
• Participate in performance improvement activities and maintain ongoing clinical knowledge through inteLPNal/exteLPNal training programs
• Document above actions in Nurse’s Notes or Service Delivery Log
• Maintain time sheet log for weekly submission for productivity management to assigned supervisor
• Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening
• Notify designated leadership of operational conceLPNs
• Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings)

• Degree/certification from an accredited school of Nursing
• At least one year of nursing experience
• Current licensure as a LPN (LPN) in the state of practice, which is current and remains in good standing
• Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders

Abode Care Partners is a leading provider of integrated medical services caring for individuals from post hospitalization to home in various settings ranging from skilled nursing facilities, assisted living, independent living, group homes, and private homes. We bring quality medical care to seniors, people with complex conditions, special needs, and individuals with intellectual and/or developmental disabilities while increasing quality of life and safeguarding the dignity of those we serve. For more information about Abode Care Partners, visit www.abodecarepartners.com.

USD $18.00 - $20.00 / Hour