Remote Triage Nurse - Pushed Patient

The Telephonic Triage Registered Nurse will be part of a multidisciplinary team supporting general care processes, providers, and patients in an ambulatory community-based setting. The RN is responsible for evaluating and assessing patient’s health care needs based on telephonic evaluation and assessment of patient reported signs and symptoms. The RN must be familiar with multi-state NPA, understand delegation processes in multiple states, and be able to obtain multi-state licenses. The RN must meet minimum quality and productivity standards as defined by DispatchHealth.

Schedule:

• Hours of operation- 3pm- 11:15pm MST Monday- Sunday
• 100% remote opportunity! Equipment provided!
• 40 hours/week position
• Contract position for 6 months

Job Responsibility

• Interacts frequently with staff and key customers
• High Critical Thinking Skills
• Exceptional customer service skills when managing high value, key partner relationships
• Assertiveness & Confidence
• High-Level Communication Skills
• Adaptability
• Applies decision-making theory and the scientific method to solve patient care problems.
• Applies communication theories and techniques in negotiating with patients, families and other staff members to accomplish the nursing care plan and disposition of challenging Triage scenarios.
• Provide telephonic clinical assessment to determine ability to be safely seen in the home for acute care visit.
• Serve as a clinical resource for non-clinical call center staff.
• Serve as a clinical liaison for patients, families, primary care providers and other members of the patient’s care team.
• Assessment and provision of care using telecommunication devices.
• Application of the nursing process in telehealth care.
• Delivery of culturally sensitive, age-specific care to identified populations. 
• Use of clinical decision support tools.
• Demonstration of problem-solving, prioritization, collaboration, and customer relation skills.
• Communication skills: both written and verbal to include effective listening, negotiation, counsel and crisis management.
• Handle multiple in bound calls/ multiple phone lines. 
• Ability to thrive working with technology.
• High comfort level with managing multiple systems at one time

Job Requirements

• BSN prepared RN from an accredited nursing education program required.
• Minimum of 3 years' experience as an RN in an Emergency, ICU, PCU, critical care or Urgent Care setting.
• Telephone triage experience of at least 1 year strongly preferred. 
• Must have an active compact RN license and reside in a compact license state.
• Must have ability to obtain multistate licensure outside of compact state as needed

DispatchHealth is redefining healthcare delivery through mobile and virtual healthcare.  A rapidly scaling Denver, Colo., startup, we provide right-sized healthcare through the power of technology, convenience, and service.  DispatchHealth is creating an integrated, convenient, high-touch care-delivery solution that extends the capabilities of the patient's care team and ensures that we provide personalized, quality care in the home or at the patient’s location of need.  Our skilled, certified providers arrive onsite with the expertise and tools necessary to administer advanced medical care, supported by our technological infrastructure to ensure quality and to improve outcomes.  DispatchHealth brings together experienced professionals with proven success in medicine, engineering and operations and a passion for transforming the healthcare landscape.

DispatchHealth is committed to creating and supporting a diverse and inclusive team and serving all communities. All qualified applicants will be considered for employment regardless of race, gender, gender identity or expression, sexual orientation, religion, national origin, disability, age, or veteran status. DispatchHealth offers a comprehensive benefits package, including medical, dental and vision insurance, 401k, paid time off, family medical leave and short-term disability leave. 

Our Mission

We deliver trusted, compassionate care to all in the comfort of home.

Our Vision

Building the world's largest in-home care system.

Our Values are embodied in The DispatchWay

• Courage to advocate for our patients and each other
• Innovation to trailblaze a new path for healthcare
• Integrity to create a respectful and inclusive environment
• Compassion to provide quality, safe and excellent care

Get to know us! Watch the video to hear from healthcare professionals on what it's like to work with DispatchHealth. Follow us on Facebook, X, and YouTube to learn more.