WorkStrategies Referral Center Coordinator (Remote)

The WorkStrategies Referral Center Coordinator is responsible and accountable for maintaining all policies and procedures, mechanisms and systems associated with the WorkStrategies Referral Center (WSRC). The WorkStrategies Referral Center Coordinator acts as a liaison between the client company, account management executive, the providers and WSRC. Simultaneously, the WorkStrategies Referral Center Coordinator will work closely with the WorkStrategies Referral Center Supervisor, and account management executive to identify and resolve problematic issues and concerns.

 Schedule:

• • Clinic Location: This is a remote position
  • Type of Employment: Part Time
  • Hours: Monday-Thursday, 10:30am-3:30pm EST
  • Starting Hourly rate of $19.00 an hour, based on experience
  • Full Medical and Dental Benefits: No

• Provide ongoing service to Select Medical’s WorkStrategies invoice billed clients.
• Serve as the liaison between the contracted client company and the contracted providers/facilities with support of account executives and the WorkStrategies Referral Center Supervisor.
• Obtain authorizations as directed per contract/agreement.
• Provide location of the closest facility per agreement.
• Provide scheduling services to customers per associated contracts.
• Confirm scheduling of each customer’s client as requested.
• Communicate with providers/facilities routinely regarding customer and authorization status.
• Maintain and update computer program daily for each active customer.
• Provide reports as requested by customers and per customer contracts.
• Provision of client compliance information to case managers, adjusters and other customers per agreement.
• Respond to complaints, concerns and questions from active clients and providers.
• Establish excellent working relationships with providers and case managers.
• Other duties as assigned.

Required Credentials:

• High School diploma or GED required.
• Health care experience

Preferred Qualifications:

• 1 year experience in Healthcare field dealing with workers compensation or customer service
• Associate or Bachelor’s degree preferred or 2 years’ experience in similar role.
• Industry Specific Customer Service Certification preferred.

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.